Brooke Wood LLC (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website [https://brookewoodllc.com/], purchase our products, or interact with our services. By accessing or using our platform, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect two types of information from you: personal information (data that identifies you) and non-personal information (anonymous data that does not identify you).

1.1 Personal Information

  • Contact Details: Name, email address (e.g., service@brookewoodllc.com for communications), phone number (if provided), and physical address (e.g., shipping/billing address: 10170 WOOD 700 28TH ST N PELL CITY AL 35125-1820 or your provided address).
  • Payment Information: Credit/debit card details, PayPal or other payment processor information (collected and processed by third-party payment gateways; we do not store full payment details).
  • Account Information: If you create an account, your username, password (encrypted), and preferences.
  • Order Information: Details of products you purchase (e.g., earrings, rings), order history, and tracking information.

1.2 Non-Personal Information

  • Technical Data: IP address, browser type, device information, operating system, pages visited, time spent on our website, and referral sources.
  • Usage Data: Trends in product browsing, search queries, and interaction with our website features (e.g., clicking on product listings).
  • Aggregated Data: Anonymous data compiled from multiple users (e.g., popular product categories) that cannot be linked to any individual.

2. How We Use Your Information

We use your information for the following legitimate purposes:

  • Process and Fulfill Orders: Verify your identity, process payments, ship products, and provide order confirmations/tracking updates.
  • Customer Support: Respond to your inquiries, resolve issues, and provide assistance (e.g., sizing questions, product details).
  • Improve Our Services: Analyze usage data to enhance website functionality, optimize product offerings, and personalize your shopping experience.
  • Communications: Send you updates about your order, promotional offers (if you opt in), and important notices (e.g., changes to our policies). You can unsubscribe from promotional emails at any time.
  • Security: Protect our website and users from fraud, unauthorized access, and other security risks.
  • Legal Compliance: Fulfill legal obligations, such as tax reporting and responding to lawful requests from authorities.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your consent. We may share your information in the following circumstances:

  • Third-Party Service Providers: Trusted partners who assist us in operating our business (e.g., payment processors, shipping carriers, email marketing platforms). These providers are bound by confidentiality agreements and may only use your information to perform their services for us.
  • Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or the rights, property, or safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner as part of the transaction.

4. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission, secure servers, and restricted access to personal information. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask to update or correct inaccurate or incomplete information.
  • Deletion: Request the deletion of your personal information, subject to legal obligations (e.g., retaining order records for tax purposes).
  • Opt-Out: Unsubscribe from promotional emails by clicking the “unsubscribe” link in our emails or contacting us directly.
  • Data Portability: Request a transfer of your personal information to another organization, where technically feasible.

To exercise these rights, please contact us using the details provided below. We may require verification of your identity before processing your request.

6. Cookies and Tracking Technologies

Our website uses cookies (small text files stored on your device) and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings (e.g., block or delete cookies), but disabling certain cookies may limit functionality on our website.

7. Children’s Privacy

Our products and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

  • Email: service@brookewoodllc.com
  • Address: Brooke Wood LLC, 10170 WOOD 700 28TH ST N, PELL CITY AL 35125-1820
  • Website: [https://brookewoodllc.com/]