Shipping Plicy

1. Order Processing Time

• All orders are processed within 1–2 business days (Monday–Friday, excluding U.S. federal holidays).
• Processing time does not include shipping transit time.
• If you place an order after 2:00 PM CST, it will be processed the next business day.
• For custom or personalized jewelry (if applicable), processing time may extend to 3–5 business days—we will notify you of any delays via email.

2. U.S. Domestic Shipping

2.1 Shipping Options & Timelines

2.2 Delivery Details

• Tracking numbers are provided via email within 24 hours of shipping. You can track your order using the link in the shipping confirmation email or by visiting our website.
• We are not responsible for delays caused by the shipping carrier (e.g., weather, carrier errors, or peak seasons like holidays).
• If your package is marked as “delivered” but not received, please check with your local post office or shipping carrier first. We can assist with filing a claim if the package is confirmed lost.

3. International Shipping

3.1 Eligible Countries

3.2 Shipping Options & Timelines

3.3 Important International Notes

• Customs Duties & Taxes: International orders may be subject to import duties, taxes, or fees imposed by your country’s customs authorities. These charges are the responsibility of the customer and are not included in the order total or shipping cost. We recommend checking with your local customs office for details on applicable fees before placing an order.
• Customs Documentation: We will provide all necessary shipping documentation (e.g., commercial invoice) to facilitate customs clearance. Please ensure your shipping address is accurate and complete to avoid delays.
• Delivery Delays: Customs processing can sometimes extend transit time—we are not liable for delays caused by customs authorities.
• Lost/Seized Packages: We are not responsible for packages lost, seized, or damaged by customs or shipping carriers. For high-value orders, we recommend purchasing shipping insurance (available at checkout for an additional fee).

4. Shipping Restrictions

• We cannot ship to P.O. boxes, APO/FPO addresses, or military bases for international orders.
• For U.S. orders, P.O. boxes are accepted only for Standard Shipping (USPS).
• We reserve the right to restrict shipping to certain countries due to legal or logistical constraints.

5. Order Tracking

• Once your order ships, you will receive a shipping confirmation email with a unique tracking number.
• To track your order:
  1. Click the tracking link in the shipping confirmation email.
  2. Or visit [https://brookewoodllc.com/] and navigate to the “Track Order” page (under Customer Service).
  3. Enter your order number and email address to view the latest tracking updates.
   

6. Address Changes & Cancellations

• If you need to change your shipping address or cancel an order, please contact us immediately at service@brookewoodllc.com. We can only accommodate address changes or cancellations if the order has not yet been processed or shipped.
• Once an order is shipped, we cannot modify the address or cancel the order.

7. Damaged or Lost Packages

• Damaged Packages: If you receive a damaged package or product, please contact us within 7 business days of delivery with photos of the damage and the shipping box. We will arrange for a replacement or refund (per our Return & Refund Policy).
• Lost Packages: For domestic orders marked as “in transit” for more than 7 business days (Standard Shipping) or 3 business days (Expedited Shipping), or international orders marked as “in transit” for more than 21 business days (Standard) or 7 business days (Expedited), please contact us to initiate a lost package claim. We will work with the shipping carrier to resolve the issue and offer a replacement or refund if the package is confirmed lost.

8. Contact Us

• Email: service@brookewoodllc.com
• Address: Brooke Wood LLC, 10170 WOOD 700 28TH ST N, PELL CITY AL 35125-1820
• Website: [https://brookewoodllc.com/]