Terms of Service

1. Eligibility

• You must be at least 18 years of age (or the age of majority in your jurisdiction) to use the Website or make a purchase. By using the Website, you warrant that you meet this eligibility requirement.
• If you are using the Website on behalf of a business, organization, or other entity, you warrant that you have the authority to bind that entity to these Terms.

2. Account Registration

• To make a purchase or access certain features of the Website, you may need to create an account. You agree to provide accurate, current, and complete information during registration and to update such information as needed.
• You are responsible for maintaining the confidentiality of your account username and password, and for all activities conducted under your account. You agree to notify us immediately of any unauthorized use of your account or breach of security.
• We reserve the right to suspend or terminate your account at any time, with or without notice, if we suspect unauthorized use, fraud, or violation of these Terms.

3. Product Information and Availability

• We strive to provide accurate and up-to-date information about our products (e.g., descriptions, pricing, sizes, materials) on the Website. However, we do not warrant that product descriptions, images, or other content are error-free, complete, or current.
• Product pricing is displayed in USD and is subject to change without notice. We are not responsible for typographical errors in pricing or product information.
• All products are subject to availability. We reserve the right to discontinue products at any time or limit the quantity of items purchased per customer. If a product you ordered is out of stock or discontinued, we will notify you promptly and offer a refund, exchange, or store credit (as applicable).
• Jewelry colors may vary slightly from the images on the Website due to differences in device displays, lighting, and manufacturing processes. We do not guarantee that product colors will match the images exactly.

4. Orders and Payments

• When you place an order through the Website, you are making a binding offer to purchase the selected products. We reserve the right to accept or reject your order for any reason, including but not limited to: product unavailability, pricing errors, suspected fraud, or violation of these Terms.
• We will send you an order confirmation email after you submit your order, but this does not constitute acceptance of your order. Acceptance of your order occurs only when we ship the product(s) and send a shipping confirmation email.
• You agree to provide accurate and complete payment information (e.g., credit/debit card details, PayPal information) at the time of purchase. You warrant that you are authorized to use the payment method provided.
• We use third-party payment processors to handle payment transactions. These processors have their own terms of service, and we are not liable for any errors, delays, or issues related to payment processing. We do not store full payment details on our servers.
• You are responsible for all applicable taxes, customs duties, and fees associated with your purchase, which may be added to your order total at checkout or collected by the shipping carrier upon delivery (for international orders).

5. Shipping and Delivery

• Shipping options, costs, and delivery times are displayed at checkout. We strive to ship orders within the estimated timeframe, but we do not guarantee delivery dates. Delays may occur due to factors beyond our control (e.g., shipping carrier delays, weather, customs processing).
• Risk of loss or damage to the products passes to you upon delivery. We are not responsible for lost, stolen, or damaged packages after delivery. If you believe your package was lost or damaged during shipping, please contact the shipping carrier directly or notify us for assistance.
• For international orders, you are responsible for complying with all import laws and regulations of your country. We are not liable for items held, seized, or delayed by customs.

6. Intellectual Property

• All content on the Website, including but not limited to product images, descriptions, logos, trademarks, brand names, text, graphics, and software, is the exclusive intellectual property of Brooke Wood LLC or our licensors. You may not copy, reproduce, distribute, modify, display, or use any of this content for commercial or non-commercial purposes without our prior written permission.
• Our brand names, logos, and trademarks (e.g., “Brooke Wood LLC”) are registered or common law trademarks and may not be used without our express permission.

7. Prohibited Uses

• You agree not to use the Website for any unlawful purpose or in violation of these Terms. Prohibited uses include, but are not limited to:
  • Engaging in fraud, misrepresentation, or deceptive practices (e.g., using stolen payment information, placing fake orders).
  • Accessing or attempting to access restricted areas of the Website without authorization.
  • Introducing malware, viruses, or other harmful code into the Website.
  • Scraping, crawling, or harvesting data from the Website without our permission.
  • Interfering with the operation of the Website or disrupting other users’ access.
  • Using the Website to promote or sell products or services unrelated to Brooke Wood LLC.
   

8. Limitation of Liability

• To the maximum extent permitted by law, Brooke Wood LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages (including but not limited to lost profits, loss of data, or damage to reputation) arising out of or related to your use of the Website, purchase of products, or these Terms.
• Our total liability for any claim arising out of or related to these Terms or your purchase shall not exceed the total amount you paid for the product(s) in question.
• This limitation of liability applies regardless of the cause of action (e.g., breach of contract, tort, negligence) and survives the termination of these Terms.

9. Indemnification

• You agree to indemnify, defend, and hold harmless Brooke Wood LLC, its officers, directors, employees, agents, and licensors from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorney fees) arising out of or related to:
  • Your use of the Website or violation of these Terms.
  • Your purchase or use of our products.
  • Any content you submit or post on the Website (if applicable).
  • Any harm caused to third parties by your actions or omissions related to the Website or our products.
   

10. Disclaimers

• The Website and our products are provided “as is” and “as available” without any warranties of any kind, either express or implied. To the maximum extent permitted by law, we disclaim all implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
• We do not warrant that the Website will be uninterrupted, error-free, or secure, or that product defects will be corrected. We make no warranty regarding the quality, durability, or performance of our products beyond the descriptions provided on the Website.

11. Changes to These Terms

• We may update these Terms from time to time. When we do, we will revise the “Last Updated” date at the top of the page. We encourage you to review these Terms periodically.
• Your continued use of the Website or purchase of products after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must cease using the Website.

12. Termination

• We may terminate these Terms or suspend your access to the Website at any time, with or without notice, for any reason, including but not limited to violation of these Terms, fraud, or inactivity.
• Upon termination, all rights and obligations under these Terms shall cease, except for provisions that by their nature should survive (e.g., intellectual property rights, limitation of liability, indemnification, dispute resolution).

13. Dispute Resolution

• These Terms shall be governed by and construed in accordance with the laws of the State of Alabama, United States, without regard to its conflict of laws principles.
• Any dispute, claim, or controversy arising out of or related to these Terms, the Website, or your purchase shall first be resolved through good-faith negotiation. If the dispute cannot be resolved through negotiation, it shall be submitted to binding arbitration in Pell City, Alabama, in accordance with the rules of the American Arbitration Association.
• You agree that you will not bring any class action or collective claim against us. Arbitration shall be conducted on an individual basis.

14. Miscellaneous

• These Terms, together with our Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and Brooke Wood LLC regarding your use of the Website and purchase of products.
• If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
• Our failure to enforce any provision of these Terms shall not be deemed a waiver of that provision or any other provision.
• You may not assign these Terms or your rights under them without our prior written permission. We may assign these Terms at any time without notice.

15. Contact Us

• Email: service@brookewoodllc.com
• Address: Brooke Wood LLC, 10170 WOOD 700 28TH ST N, PELL CITY AL 35125-1820
• Website: [https://brookewoodllc.com/]